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Info
- Summary
I’m a passionate and eclectic IT Professional with a strong track record delivering successful Business Process Management, Corporate Performance Management and complex Corporate IT initiatives on Financial Services, Health, Manufacturing and NGO Organizations.
My recent work focuses on improving customers’ business performance through smart BPM and ODM enablement, development and service management initiatives.
Specialties: Business Process Management (BPM/BPA), Decision Management (ODM, BRMS), Corporate Performance Management (CPM, Balanced Scorecard), Enterprise System Integration, IT Strategy, IT Architecture
Experience- Jan 2014 - PresentSenior Manager / SAFIRA
- Aug 2010 - Dec 2013Manager / Safira
Value Delivered
● Supported 5+ international BPM programs by providing worldclass BPM services
● Setup of a nearshore BPM Support and Operations center, rendering aggressive SLA, outstanding customer satisfaction and significant cost reductions
● Off the marks customer satisfaction as proven by a 35% growth and 60% internationalization.Responsibilities
● Selecting and developing world-class BPM professionals
● Enabling international customers on BPM best practices, with a focus on value anticipation.
● BPM Architecture and Project Management
● Full Sales cycle management - Jan 2007 - Sept 2010Project Manager and Business Developer / FWD Advise
Value Delivered
● Streamlined financial closing process and consolidation on two major Banking delivering >75% reductions in time and effort.
● Increasing corporate accountability and visibility, while increasing budgeting frequency (yr to quarterly) through the implementation of complex multi-corporation budgeting and reporting solutions.
● Supported treasury management through an automated Liquidity reporting for ALCO committees.
● Improved BPM adoption through the implementation of a collaborative business processes repository.Responsibilities
● Sales and pre-sales of products and services to multi-sectorial clients, focusing on Corporate Performance Management (CPM) and Business Process Management (BPM) solutions
● C-Level communication, proposals and negotiation
● Managing complex performance management projects, consistently delivering on time and on budget solutions of financial management, business process management and system integration
● Overseeing international software vendors partnerships and deploying global activities on the portuguese market
● Coordinating internal activities including marketing, customer support and IT management
● Experience in Banking Sector, Manufacturing, Construction and Transportation - Sept 2005 - Sept 2006Senior Consultant / Grupo Português de Saúde
Value Delivered
● Successful execution of long term IT strategy for major Health provider.
● Roll-out of an integrated, multi-site Hospital Management Solution covering all business processes.
● Enablement of continuous improvement practices of IT ProcessesResponsibilities
● Project Management and IT Architecture on a large-scale, multi-site and multi-technology deployment, including ERP, Hospital Management System, Integration Services and Business Analytics
● Coordination of all data Migration, Integration, Go-live and support operations
● Reengineering of the holding’s financial reporting and auditing processes
● Outsourcing Team coordination - Sept 2003 - Oct 2005Business Consultant / Accenture
Value Delivered
● Supporting the execution of a pluri-anual Strategy for a major Transportation Corporation through the adoption of a fully automated Balanced Scorecard.
● Full automation of a multisite hospital management solution for a large Health care provider.Responsibilities
● Technical team leadership on large scale ERP, integration and development projects
● Pre-sales for the industrial and health care sectors
● Business analysis and implementation of Performance management and BI solutions
● Financial process analysis and reengineering and Activity Based Costing implementation - 2002 - 2003Teaching and Research Assistant / Instituto Superior Técnico
● Teaching Assistant for a first year undergrad course on Algorithms and Data Structures
● Research Assistant at the Synthetic Characters Group at INESC
● Published research results on three peer reviewed conferences (IVA01, IVA02, ICVS02) - 2001 - 2003Freelance Developer / Freelance
● Developed a workflow management solution for make-to-order companies, EU funded project
● Developed dynamic websites (ASP, FLASH, JS, JAVA)
● Authored a custom image meta tagging software for a Large Portuguese Foundation
Education-
2013 - 2013Universidade Católica PortuguesaPAEGI - Advanced Program in Entrepreneurship and Innovation Management
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2002 - 2004Instituto Superior TécnicoMSc in Computer Science
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1996 - 2002Instituto Superior TécnicoLicenciatura in Computer Science
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1991 - 1996Salesianos do Estoril
Additional Information-
Interests:technology, music production, international gastronomy, entrepreneurship and innovation, oil painting, culture
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Posts
This Is The Best Ad Campaign In App History
Natasha Lomas, techcrunch.comWhat better way for an anti-social app to get noticed than by insulting its target audience? London-based app design studio ustwo has just put up a pair of billboards in the hipster heartland of Shoreditch, East London, a stone’s throw f…
anti social app. great out of the box thinking! #innovation
Late night Production… architectural work for my 2013 trio project! (yeah baby) Comments?
(a chorar) Papáaaa, os meus olhos não abánçam (oriana a queixar-se que os olhos não se mexem, no espelho)
Oriana, 4daddy, why is the earth green and blue? and where is that green place? I wanna go there soon.
orianaالفنان بييترو كاسيلا
Someone’s search to my site. My name in Arabic. So curious 2 know where it came from.Daddy, who build this? - The roads? it was bob the builder - No dad, this, everything, the trees, the people, the sky…
Oriana, age 3
My answer was.. long long time a go, there was a little black ball, very very tight that was trembling trembling, full of energy and many things inside… full of will to explode. Then, one day… it did! It exploded and thousands of little things came from within. Lights and stars and suns an everything came from within.
Three of those things where our sun, and two tiny rocks. They where together and stopped just where we’re at and became friends.
The large rock kept spinning around the sun, and the small rock around the large one. They played and played. the sun made the rocks warm.
On the large rock, there was a small seed and some water. You know what happened? — yes dad, a plant! — well done! the first tree was born. Then on the water there where some tiny fish, they ate from the tree, and more where born… after a while, do you remember that story I told you about “fish is fish, that is that”? well, one of those fish did jump out, and started walking (…) he evolved and one day there where men all over.
Wuff! I distracted her enough so that she won’t be asking about who put the dark ball there in the first place :-)
- Agile software development vs construction metaphor
One of the main misconceptions of agile is that you should start working without planning, solely based on user stories.
I found plenty of usefull metaphors by comparing software to the (home/bridge) development projects.
If you imagine constructing a house based on user stories, you get something like this:
User story 1: User A enters the house by a big white door.
the developer builds a door (unattached)
User Story 2: When user A enters he finds a 4x4 Room A
the developer builds a closed room behind the door.
User story 3: Room A has a door on the left which leads to the living room, 3x5.
the developer “creates” a new door on room A (with a pickaxe) and builds a new living room.
(End of sprint 1 - semi house, no windows)
User story 4: Living room has 5 large windows
pickaxe again…
…
User Story N: Living room windows must face the sun at 9 AM
Bummer! now we need to refactor the whole house, rotating it to face the right direction
You get the point. Developing agile without first analyzing, “architecting” and building the foundations, things can get really hard in the mid term. Worst, if you’re not carefull, your house will be really funny.
Some of my conclusions to date:
- Prior to development, a satisfactory level of analysis must be conducted to ensure that the Architecture is well designed and understood. It is the Architect’s role ensure the right questions are made at the very beginning and to make sure that everybody understands that some things may not be changed by refactoring.
- User stories based development is good because it provides a “human” description of business rules, is great for managing work, ensures “near finished” work at any time and provides enough flexibility for changing direction as you see the work happening, ensuring value anticipation.
- User stories are good for business users to understand but sometimes lack completeness and clearness. It is critical to make sure they’re both complete and clear.
Daddy, why do we live on a ball?
Oriana, age 3
The answer was something like “if it where a cube we’d fall from the end”, “this way we can spin all day long”, “because the wind made it this way”, I also thought about answering “because we’re donuts, and donuts live on balls” (after a while I was thinking of a clever way to teach a child about manifolds)
What a lovelly discovery: Enjeitado by Encostas de estremoz. An incredible Wine that made our lamb chops taste even better :-)
Full bodied, chocolaty, nutty, and pruny.
I’m getting a box really soon :-)
Kid’s Colors is the debut LP by Dutch producer/DJ Kid Sundance: a decisively original album, inspired by the library- and stockmusic compilations of the 70′s and 80′s. On Kid’s Colors Sundance combines beat-fueled Jazz, Funk-grooves, old school Hip Hop vibes and warm melodies. The use of vintage gear, exciting guest-appearances and the artist being picky about his samples, makes Kid’s Colors stand out as an illimitable musical trip.
Kid Sundance has been active as a producer/DJ since the 80′s. He co-founded Hip Hop Group Boomoperators and worked with artists such as Busy Bee (Wildstyle) and Dudley Perkins (Stonesthrow).
www.kidsundance.com
www.fremdtunes.com/releases/kid-sundance-kids-colors/Read my article “BPM enabled BPO: foundations for long term success” on Outsourcing Journal
- FOIE GRAS WITH WHITE GRAPE RISOTTO AND HAZELNUTS WITH PORT WINE REDUCTION
Outstanding recipe by Augusto Gemelli.
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Albums
- 7 tracks
BuyPietro Casella for V!tor - Sountrack of the São Paulo 2011 Spring Summer Collection - 5 tracks
Buy"Closing in" started as an experience in Minimal House featuring first takes, rich bass lines, orchestration and vocals. The common danceable pulse, the warm environments and the overall hypnotic vibe were the key ingredients. - 5 tracks
BuyThis album was inspired by a 20 year old love story reborn, a rediscovery of New Wave, a sequence of lucky opportunities to reinforce my vintage gear, a songwriting approach, the clairvoyance to spot beautiful moments and epiphanies, the serendipitous recording of practice sessions and the patience to listening to them in the search for precious moments...
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Likes
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Projects
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Tweets
- I liked a @YouTube video http://t.co/UY9CmHexcu Bill Evans - The Creative Process and Self-Teaching
- I invite you to read my article (p20) on the Outsourcing Journal about the the final stage of BPM programs http://t.co/FqdSfHXPad
- I liked a @YouTube video http://t.co/zUlHjY8BEa SWEET JAZZ PIANO CHORDS
- I liked a @YouTube video http://t.co/AqHq7Fh5YT Armand Hirsch Trio (feat Gretchen Parlato)-"My Favorite Things"
- Armand Hirsch Trio (feat Gretchen Parlato)-"My Favorite Things": http://t.co/1gdZRiPW0D via @youtube
- Gretchen Parlato - Butterfly: http://t.co/6KHTToG9ZL via @youtube
- I liked a @YouTube video http://t.co/EXEqh0aCT2 Gretchen Parlato - Butterfly
- Mamã, 5 min demora mais do que um escaravelho a nascer?
- Audio: Recent events in Brazil reminded me of this old 2007 track. Remastered http://t.co/kyCSYp0UM0
- Life Boat http://t.co/Fd2IKUHhBA on #SoundCloud
- "papá, porque é que os policias nunca sorriem?" - Oriana http://t.co/ROoVpeuuIB
- "papá, hoje já é amanhã?" - oriana - 4,5 http://t.co/8AubrFCb6H
- Video: Outstanding work, at SIGGRAPH ‘13 http://t.co/IRp9eRo0tj
- Europe’s other problem: where are all the tech startups? http://t.co/LyEmN4VyvJ
- Audio: Late night Production… architectural work for my 2013 trio project! (yeah baby) Comments? http://t.co/SKSBkIgtvx
- 3 Examples How Social Media and BPM Enable Customer Centricity
- “(a chorar) Papáaaa, os meus olhos não abánçam (oriana a queixar-se que os olhos não se mexem, no espelho)” http://t.co/sPUj9ve7
- The 28 best ever party appetizers. http://t.co/TRo1YuYE
- like it so much. Fred Eerdekens http://t.co/4UXkMVwy
